Policies

Returns Policy

I am confident that you will be happy with your items. However, if you are not, I will gladly issue a refund upon returning the item within 14 business days of the customer receiving the item. The refund will only be issued upon its arrival back to us. Shipping costs both ways are the responsibility of the buyer unless it is due to an error on my part, or lost in the mail, and I will process a refund or accept a return.

Please make sure the packages have not been opened or damaged and in this event the refund will not be issued.

Please feel free to contact me with any issues or concerns as it is important that you are happy with your purchase's!

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Items On sale
  • Custom Or personalized orders

Payment Policy

Payments are accepted via Direct check out, Visa, MasterCard, Amex, Apple Pay, google pay, pay pal or gift cards. Full payment is due at the time of order placement. Cancellation must be made prior to the order being shipped please do so within 24 hours of the order being placed.

Subscription Policy

Payments are taken on the same day every month by method customer chooses when placing order. Once the subscription has ran its course, payment will stop. Cancelation can only be made before the payment OR the box has shipped. Once it has shipped, we do not accept returns. 

Shipping Policy


Most packages are shipped through Canada post using the option chosen and paid for at check out by the customer. If your order qualifies for free shipping we will use regular or expedited shipping in Canada and standard air mail or tracked package for USA and international orders. For USA customers using standard air mail please be aware that there will not be tracking available and if the package gets lost or does not arrive we will not be responsible for a refund. There is always an option for tracking.

Please allow 1-5 "business" days for the order to be processed and 5-14 business days for the package to arrive. Do you need the order faster? If you would like tracking on your package there is an option at check out. All tracked packets come with $100 insurance Only - if you want to Buy more Message me Before placing your order.

International Customs

We are not responsible for delays at the Boarder with Customs or lost mail. Packages lost in the mail that were shipped with standard air (with out tracking) will not be refunded. If a tracking number is provided you must contact your local post office before contacting us.

Please note that customs and brokerage fees may apply for USA or international shipments. These fees vary from country to country and New Moon Tea Co. is not responsible for payment of such fees.

Please understand that shipping internationally may take time. We hope that you can understand these terms and agree to them, thank you in advance. if you feel there is a chance the package will not arrive please do pay for a tracked package. We are more than willing to ship over seas to most countries but can not be held responsible for packages that do not arrive with out tracking.

Shipping Policy

Most packages are shipped through Canada post using the option chosen and paid for at check out by the customer. If your order qualifies for free shipping we will use regular or expedited shipping in Canada and standard air mail or tracked package for USA and international orders. For USA customers using standard air mail please be aware that there will not be tracking available and if the package gets lost or does not arrive we will not be responsible for a refund. There is always an option for tracking.

Please allow 1-5 "business" days for the order to be processed and 5-14 business days for the package to arrive. Do you need the order faster? If you would like tracking on your package there is an option at check out. All tracked packets come with $100 insurance Only - if you want to Buy more Message me Before placing your order.

International Customs

We are not responsible for delays at the Boarder with Customs or lost mail. Packages lost in the mail that were shipped with standard air (with out tracking) will not be refunded. If a tracking number is provided you must contact your local post office before contacting us.

Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.newmoonteaco.ca (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Minors
The Site is not intended for individuals under the age of 16.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at newmoonteaco@gmail.com or by mail using the details provided below:

Thank you,
The New Moon Tea Co. Team



Please note that customs and brokerage fees may apply for USA or international shipments. These fees vary from country to country and New Moon Tea Co. is not responsible for payment of such fees.

Please understand that shipping internationally may take time. We hope that you can understand these terms and agree to them, thank you in advance. if you feel there is a chance the package will not arrive please do pay for a tracked package. We are more than willing to ship over seas to most countries but can not be held responsible for packages that do not arrive with out tracking.