Shipping policy

Shipping Policy

At Bush Berry, we use ClickShip to find the best available shipping rates for your order. Most packages are shipped via trusted carriers such as UPS, Canpar, Purolator, or Canada Post (used for PO Boxes and remote areas). All shipments are tracked—we no longer offer untracked air mail.

Shipping Within Canada
You can choose your preferred shipping option at checkout.
If your order qualifies for free shipping, we’ll choose the most cost-effective tracked service—either Regular or Expedited.

Shipping to the USA
U.S. orders now enjoy the same reliable, tracked options as Canadian customers.
All shipping methods include tracking.
Free shipping to the U.S. will be sent using Tracked Packet or Expedited service.

International Orders
We proudly ship worldwide with tracked shipping options available at checkout.

Important Notes for International Customers:

  • We are not responsible for customs delays or lost packages sent without tracking.

  • Orders shipped without tracking will not be refunded if they do not arrive.

  • If your package was sent with tracking and appears delayed, please check with your local post office before contacting us.

  • Customs, duties, and brokerage fees may apply and are the responsibility of the customer. These vary by country.

If you are concerned about delivery reliability, we highly recommend selecting a tracked shipping option.

Processing & Delivery Time

  • Please allow 1–3 business days for processing.

  • Delivery usually takes 2–7 business days, depending on location and shipping method.